Refund Policy

RETURNS POLICY

In the event that you have received a faulty item, please contact us at info@foreverandmorecandles.com so we can organise your return.

Please see Australia Consumer Law for terms and conditions

www.consumer.wa.gov.au

Hassle-Free Returns

Returns for store credit will be processed free of charge. Original shipping charges are non-refundable. You will be issued store credit onto your customer account and sent an email of confirmation.

If you don’t have an account and checked out as a guest, please call 0439 350 915 to discuss alternative options.

For any returns please email your Name, Address, Phone Number and Date of Purchase to info@foreverandmorecandles.com. Please refer to the Australian Consumer Law website for terms and conditions for returns for 'change of mind' and 'faulty or damaged goods'.

Please note that original shipping charges, import duties or taxes are non-refundable unless item is deemed faulty or damaged.

Await notification as to whether your return has been authorized. You will receive email notification of this with further instructions on completing your return.

If your return has been authorised please send your parcel back to the address below following the same format. Please ensure that you either print a copy of your Return Authorisation email or clearly mark your parcel with your Return Authorisation Number so that we know the parcel is yours when we receive it. We suggest using a traceable shipping service to return your goods. We are not responsible for duties or taxes or any other fees when sending back to us.

Please write your order # on the outside of the package. You will receive your Store credit once your return has been processed and approved. This may take up to 7 business days. Address to:

FOREVER + MORE RETURNS

Store Credit

Store Credit cannot be transferred to another person or account.

Store Credit may be used to purchase gift cards to our store.

Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

Store credit is provided in AUD dollars

Your use of the Store Credit constitutes your agreement to our Terms of use.

Delivery

Your order will be delivered by a local courier company. Your parcel will be left at your door unless you request signature on delivery or if you delivery address is at a unit, factory or apartment address where signature will be required.

Payment Options

We accept Afterpay, Google Pay, Apple Pay. Visa & MasterCard credit card payments.  We do not accept personal cheques, money orders or direct bank transfers. Your account is charged once you complete your order at checkout. 

If you have any other questions please do not hesitate to contact us at

0439 350 915 or info@foreverandmorecandles.com